For our emergency services, walk-ins are welcome, but we recommend that you call first.
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Identifying Emergencies
When in doubt, please contact our staff, who will help you decide if your pet’s
situation is an emergency.
In the event that your pet has ingested a toxin, you may want to phone the National
Animal Poison Control Center at 1-888-426-4435. This resource can provide up-
to-date information for a wide variety of toxins found in household products and
medications. There is a charge for the information they provide and we can work
with poison control to develop a treatment plan for your pet.
Initially you may see your pet acting drunk. The change can be stopped if caught
early enough.
early enough.
o Chocolate contains several compounds that are related to caffeine causing
hyper excitability, irritability and even convulsions and death.
o Nicotine/Marijuana ingestion
o Rodenticides affect how your pet can clot its blood. Initial signs may be
bruises on the skin or gums.
o Medications—Some human medications can be very toxic to your pet due to
size differences and how the drug is metabolized.

Assessing Your Pet’s Emergency At Home
If you are uncertain if your situation is truly an emergency situation, you can do the following
before calling us:
· · Take your pet’s temperature.
This must be done rectally. Put a thermometer in a Ziploc baggie and lubricate the tip in the bag
with Vaseline or K-Y Jelly.
Normal temperatures are as follows:
Dogs 100-102.5 °F
Cats 100-102.5 °F
Exotics varies among species, please call us
· · Check your pet’s gum color.
Lift your pet’s lip and look at a non-pigmented area to determine the gum color. Pink is good.
Red, white, or blue colors are a serious cause for concern. Call the vet!
· · Check for dehydration.
Pinch and lift the skin on the top of the head between the ears. Notice how long it takes for the
skin to return to its original shape. If it takes more than 2 seconds, your pet may be dehydrated.
The gums should be moist.
In An Emergency
Our staff will help you decide the best method for addressing the situation.
Remain calm.
Do not attempt home remedies or medications.
Call (217) 359-1977
Discuss the emergency with our staff.
Be cautious when handing injured pets. Animals often bite when afraid or in pain.
Please call before coming to our clinic so our staff can be as prepared as possible for your animal’s specific illness or injury. We may also be able to suggest immediate first-aid measures you can take to aid your pet, and provide detailed directions to our clinic.
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Emergency and Critical Care Medicine and Surgical Services for Companion Animals HOURS OF OPERATION 6 P.M. UNTIL 8 A.M. MONDAY THROUGH FRIDAY; 24 HOURS SATURDAY, SUNDAY AND HOLIDAYS
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